Our Store Policies

• Goods can be returned within 14 days from the date of purchase.
• The goods must be in their original condition, unused, and with complete packaging.
• The refund will be made using the same payment method used at the time of purchase (cash, bank card, transfer, etc.).

1. Information Collection

We collect the information that you provide to us directly (such as name, mobile number, email, address, and payment details) when:

• Creating an account on the online store.
• Completing purchases.
• Contacting us through various channels.

2. Use of Information

We use customer data only for the following purposes:

• Processing orders, shipping, and payments.
• Improving user experience and customer service.
• Communicating about orders, offers, or store updates.
• Sending promotional messages (with the customer's prior consent).

3. Information Protection

We ensure the protection of your data through:

• Advanced security and encryption systems.
• No sharing of any personal information with third parties.
• Storing data in secure environments in accordance with approved security standards.

4. Cookies

Our online store uses cookies to improve your browsing experience and to deliver customized content. You can control cookie settings through your browser.

5. Customer Rights

You have the right to:

• Access your personal data.
• Request modification or deletion of your data.
• Withdraw your consent to the use of your data at any time.

6. Changes to the Privacy Policy

We reserve the right to modify the Privacy Policy when necessary, and it will be updated on this page with the date of the latest update clearly indicated.

1. Delivery Coverage

• Delivery is currently available only through our branches in Cairo.
• Pickup can be arranged directly from the branch or through the delivery service upon request.

2. Delivery Period

• The delivery or shipping date is determined based on the quantity and nature of the order.
• The customer may be contacted to confirm delivery details after the order is completed.

3. Delivery Charges

• Delivery fees may apply based on the area or order size (to be specified, if applicable).
• The customer will be informed of any delivery fee (if applicable) before confirming the order.

4. Order Receipt

• The customer must be present, or provide an authorized person, to receive the order at the scheduled time.
• Please check the order upon receipt and notify us immediately if there is any issue.

5. Delay or Cancellation

• In case of delays due to circumstances beyond our control (such as bad weather or high order volume), the customer will be contacted with an updated delivery time.
• The store reserves the right to cancel the order if delivery is not possible or if the customer does not respond within a certain period.

1. Prices

• All displayed prices are subject to change at any time according to market fluctuations or available offers.
• The store is not obligated to provide prior notice when changing prices, whether in the physical or online store.

2. Wholesale Orders

• Some wholesale or large quantity orders may require prior booking and confirmation from the sales team.
• Please contact us directly to arrange and confirm wholesale orders regarding availability, pricing, and delivery schedule.

3. Product Availability

• Product availability is subject to actual stock, and the order may be canceled or delayed if the quantity is out of stock.
• The customer will be informed of any changes to the order status as soon as possible.

4. Fair Use

• The website or service must not be used for any illegal purpose or in violation of applicable laws.
• We reserve the right to refuse or cancel any order suspected of violating the terms or involving unlawful activity.

5. Intellectual Property Rights

• All store content (images, texts, logos, designs) is protected under intellectual property laws and may not be used without prior written consent.

6. Amendment of Terms

• The store reserves the right to amend or update these terms at any time without prior notice, and continued use of the service constitutes acceptance of such changes.
• The store reserves the right to cancel the order in case delivery is not possible or if the customer does not respond within a certain period.